Dalewood.co.za Privacy Policy and Terms & Conditions

These clauses have been compiled in accordance with the Consumer Protection Act, No 68 of 2008 and the Protection of Personal Information Act, No. 4 of 2013, and should always be applied and interpreted in line with these, and other applicable, regulations.

 
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Detailed description of goods and seller

DALEWOOD FROMAGE is an artisanal farmstead operation producing award winning cheese from the ground up with the goal to handcraft. The source is Dalewood’s own 100% Jersey milk which makes it a genuine “Estate” cheese.
 

Contact details

DALEWOOD FROMAGE can be found on the R45 Klapmuts-Simondium Road in Simondium, and may be contacted on cheesery@dalewood.co.za or TEL 021 200 2580
 

Customer privacy policy

We are committed to protecting your privacy. The information we collect in the course of your online shopping is stored in an online database, includes your name, email address, phone number, delivery address and ordered items, is secured by industry standard measures, and only accessible by our shop managers and website designer. We do not share this information with third parties. You may request us to amend or remove your personal information at any time by email to cheesery@dalewood.co.za You will be informed by email without delay should dalewood.co.za experience a security breach which affects access to your personal information.
 

Non-Identifiable Information

dalewood.co.za tracks and stores non-identifiable information about your website visit(s) via Google Analytics and third party cookies. Using our website implies that you accept this. If you wish not to have cookies placed on your computer, you should not visit this website, or set your browser to refuse cookies before using dalewood.co.za, with the drawback that certain features of dalewood.co.za may not function properly without the aid of cookies.
 

Products

“Weekly selections” offer a selection of Dalewood Fromage cheeses of a total weight of approximately 1kg, Melba toast and preserves, and may include products not shown on the product image or not listed in the product description, or not include products shown on the product image and listed in the product description.
 

Pricing

All prices quoted on our website include South Africa’s Value Added Tax (VAT). Prices quoted are per quantity as indicated. DALEWOOD FROMAGE reserves the right to vary prices at any time, without notice.
 

Orders

DALEWOOD FROMAGE shall acknowledge your order via email. Acknowledgement of the order constitutes legal acceptance of the order, at which point a binding contract of sale has been concluded and you will be charged for the order. DALEWOOD FROMAGE reserves the right to refuse any order under the minimum indicated quantity. Orders may not be transferred from you to any other person. Please note that DALEWOOD FROMAGE cannot be held responsible for orders placed incorrectly on our website, even if the error was in good faith.
 

Delivery

We deliver once a week to a limited list of destinations. A delivery schedule is displayed on our website’s checkout page.
 

Ownership and risk

The ownership and risk associated with your goods will be held by DALEWOOD FROMAGE up until the point at which they are signed for at delivery or collection. Any damage, disappearance or theft of goods post delivery or collection, will become the responsibility of the person who placed the order and against whom the contract is binding.
 

Cancellation

DALEWOOD FROMAGE may cancel your order at any time, and will fully refund your payment within 30 days. You may cancel your order at any time, and will receive a full refund, if and only if your cancellation request has reached us before your ordered goods have left our premises. If your ordered goods have left our premises by the time we receive your cancellation request, delivery costs will be deducted from your refund. Cancellations may be requested at cheesery@dalewood.co.za
 

Availability

The provision of goods by DALEWOOD FROMAGE is subject to availability. In cases of unavailability, DALEWOOD FROMAGE will substitute goods to the same value.
 

Return policy

No returns! In accordance with section 20(3)(a) and (b) of the Consumer Protection Act, 2008, for reasons of public health, we do not take back or refund goods that have been delivered.
 

Payment options

All payments to DALEWOOD FROMAGE are handled securely by www.payfast.co.za. No credit card or payment details are stored on the dalewood.co.za servers. Users may go to www.payfast.co.za to view their security certificate and security policy.
 

Variation

DALEWOOD FROMAGE may, in its sole discretion, change this agreement or any part thereof at any time without notice.